At Maui Island Coffee, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return policy to ensure your peace of mind.

1. Eligibility:

You may return any unused and unopened items within 14 days of receiving your order for a full refund or exchange. Returns obtained after this period may be subject to approval and restocking fees.

2. How to Initiate a Return:

To initiate a return, please get in touch with our customer service team at info@mauiislandcoffee.com or call us at 808-280-9608. Provide your order number and reason for the return, and we will guide you through the process.

3. Return Conditions:

All returned items must be in their original packaging and condition, with any seals intact. We reserve the right to refuse returns of items that are damaged, opened, or not in their original condition.

4. Return Shipping:

You are accountable for the cost of return shipping unless the return is due to a fault on our part or a faulty product. We recommend using a trackable shipping approach to ensure the safe return of your items.

5. Refunds and Processing:

Once your return is received and inspected, we will procedure your refund or exchange within 7-10 business days. Refunds will be issued to the initial payment approach used for the purchase.

6. Exchanges:

If you would like to exchange your item for a different product or variant, please indicate your preference when initiating the return. We will do our best to accommodate your request, subject to availability.

7. Damaged or Defective Items:

In the rare event that you receive a spoiled item, please get in touch with us immediately upon receipt. We will arrange for a substitute or refund, including any return shipping costs incurred.